SHIPPING INFORMATION & DELIVERY TIMES

Answers about shipping and delivery of products purchased through this website.

Click to View  >>   Purchase Information

IMPORTANT!  The Following applies to all Book and/or eBooks purchases made through this Website.

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EBOOK DELIVERY

Digital and electronic files such as the ePub, PDF and Audiobook are available for immediate download once your order has been processed. Simply click the download link on your Order Confirmation, or in the Confirmation Email that is sent to you when your purchase has been completed.
If after purchase you do not see the link to download your file on the screen, then check the Confirmation Email that is sent to you after your purchase has been completed (confirmed as "Paid" by PayPal).  If you have difficulty finding or using the link, and the email is not in your spam folder, or the download does not work, please let us know using the Contact Page.

Note: To help keep our servers up to date, please download your purchased ebook or audio file within 5 days, or the link will expire.

AUDIOBOOK DELIVERY

The Synoptic Gospel - Audiobook file is 397 mb, and is available for download from Google Drive once your purchase has been completed.
The password to access the file will be emailed to you.
If you experience difficulties, and cannot complete the download, please send us a message through the Contact Page.

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SHIPPING PHYSICAL PRODUCTS - Books, DVD

DESTINATIONS

All of the products displayed on this website are available to customers in 254 countries, islands and territories of the world.  If your country is not listed/available in our address database please let us know through the Contact Page.  

WEIGHT LIMIT

The weight limit for shipments handled by our shopping cart is 20 kg (45 lbs.) to Canada and The United States, and 10 kg to all other countries of the world. Orders for product totaling more than this weight will be split into two or more shipments.
Orders totaling more than 60 kg (120 lbs.) will be shipped using or freight carrier. Please contact our Sales Team through the Contact Page or send an email to sales@synopticgospel.com .

SHIPPING CARRIER

To provide the lowest cost all orders are shipped with the Canada Post and the worldwide postal system, offering fast delivery of small items, and inexpensive delivery of heavier items.
To arrange alternate delivery through your carrier or a carrier of your choice, contact our Sales Team: sales@synopticgospel.com.

SHIPPING COST

The price listed for the shipping cost includes taxes, packaging and handling charges.

DELIVERY TIMES

NORTH AMERICA
All books shipped to North America are produced and shipped from either Canada or the United States.
All orders of up to 20 kg (45 lbs.) are shipped with the postal system.

> Delivery Times:
* Canada > 3 to 9 business days.
* United States > 4 to 10 business days.
* United States Territories / Military > 6 to 18 business days.
* Mexico, Central America, Caribbean > 8 to 21 business days.
* South America > 2 to 4 weeks.

EUROPE
Most books ordered from the UK and Europe will printed by Ingram Content Group LLC, Europe.  FIVE COLUMN will be shipped from Canada.

> Delivery Times:
* Western Europe > United Kingdom, Germany, France, Spain - 8 to 14 business days.
* Eastern Europe > Russia, Eastern Europe - 2 to 5 weeks.

WORLD
* Australia > 6 to 14 business days.
* Asia Pacific - Korea, Japan, Philippines, Thailand, Vietnam > 2 to 5 weeks.
* China, Hong Kong > 3 to 9 weeks.
* Africa - 2 to 7 weeks.

WHEN MY ORDER ARRIVES

If you enjoyed reading The Synoptic GospelFIVE COLUMN and/or The Red Letter Gospel please leave us a comment, or send us a review or testimonial at the Feedback Page, or by email to: feedback@synopticgospel.com. All feedback is greatly appreciated, and constructive suggestions may be used to help update future editions of this work. "Likes" on Facebook are also appreciated, and help to spread The Word about this amazing new unified Gospel!

RETURN POLICY

What do I do if I am not happy with my purchase?
If you are not delighted with your purchase, or your book or DVD arrives damaged, you can return it within 30 days to be exchanged, or for a full refund - we will even reimburse you for the return shipping costs. Simply provide us with some information and let us know what happened on the Contact Page, or send an email to contact@synopticgospel.com, and we will send you instructions on how to process your return for exchange or refund.

OTHER QUESTIONS

If you have a question or concern that is not addressed here, please check the Purchase Information Page and also the general FAQ (Frequently Asked Questions).
If that still does not address your question or concern you can contact us regarding most matters through the Contact Page or by email to contact@synopticgospel.com.
If your Comment is about the text or layout of FIVE COLUMN, The Synoptic Gospel, or The Red Letter Gospel, then please let us know on the Feedback Page, or send an email directly to feeedback@synopticgospel.com.

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