SHIPPING INFORMATION & DELIVERY TIMES
Answers about shipping and delivery of products purchased through this website.
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IMPORTANT! The Following applies to all Book and/or eBooks purchases made through this Website.
Electronic book files such as the ePub, PDFs and Audiobooks are available for immediate download once your order has been processed. Simply click the link on your order confirmation, or in the confirmation email that will be sent to you. To help keep our servers up to date, please download your purchased ebook and audio files within 5 days.
The Synoptic Gospel - Audiobook file is 397 mb, and it will take a long time to download. If you experience difficulties, and cannot complete the download, please leave us a message through the Contact Page, and we will send the Audiobook file directly to your email.
SHIPPING PHYSICAL PRODUCTS - DVD, CD, Books
All of the products displayed on this website are available to customers in 254 countries, islands and territories of the world. If your country is not listed/available in our address database please let us know through the Contact Page.
The weight limit for shipments handled by our shopping cart is 20 kg to Canada and The United States, and 10 kg to all other countries of the world.
For shipments of more than 12 books (one case) or 24 or more copies of the DVD/CDs, please contact our firstname.lastname@example.org to arrange for volume pricing of the products and the shipping charges.
To provide the lowest cost all orders are shipped with the Canada Post and the worldwide postal system, offering fast delivery of small items, and inexpensive delivery of heavier items. To arrange delivery through your carrier or a carrier of your choice, send an email to "Subject: Sales" through the Contact Page.
The price listed for the shipping cost includes packaging and handling charges.
All orders are shipped from Canada with Canada Post, and delivery is completed using the Postal system of your Country/Territory.
* Canada - Delivery takes 2 to 6 business days.
* United States - Delivery takes 4 to 8 business days.
* Mexico, Central America, Caribbean - 2 to 3 weeks.
* United Kingdom, Germany, France, Western Europe - 2 to 5 weeks.
* Australia, Japan, Hong Kong, Asia - 3 to 6 weeks.
* South America - 3 to 8 weeks.
* Russia, Eastern Europe - 4 to 8 weeks.
* China, Africa - 5 to 10 weeks.
WHEN MY ORDER SHOWS UP
What do I do if I am not happy with my purchase?
If you are not delighted with your purchase, or your book, CD or DVD arrives damaged, you can return it within 45 days to be exchanged, or for a full refund - we will even reimburse you for the return shipping costs! Simply let us know what happened on the Contact Page, or send an email to email@example.com and we will give you further instructions on your return, exchange or refund.
If you have a question or concern that is not addressed here, please check the Purchase Information Page and also our general FAQ (Frequently Asked Questions). If that still does not address your question or concern you can contact us regarding most matters through the Contact Page or by email to firstname.lastname@example.org. If your Feedback or Comment is about the text or layout of The Synoptic Gospel books - either The Story of The Life of Jesus or FIVE COLUMN, then please let us know on the Feedback Page, or send an email directly to email@example.com.